The Company:
A global vendor who deliver Analytical, Reporting, Performance Management and Business Intelligence technology solutions to a broad audience of customers globally.
The Role:
As the Technical Support Specialist you will be supporting customers, consultants and pre-sales consultants with technical and customer support for both implementation and on-going support. You'll do this via phone, email and face to face and will play a key role in supporting customers in Australia and Japan. Longer term they see this role as the Lead Support Person for the Asia Pacific Region.
About you:
You'll have at least 3 years experience working in a 2nd/3rd level technical support role with excellent communication and customer engagement skills. You'll have a strong technical background and confident when working with Databases and RDBMs systems. You;l understand SQL and how to write SQL scripts and will ideally have been exposed to any Analytical and / or Business Intelligence systems.
Other required attributes include:
- Multi lingual with the ability to speak, write and translate Japanese.
- At east 3 years in a 2nd level support role.
- Experience working in and managing ticketing platforms for support purposes.
- Experienced with PC - Client Operating Systems.
- Sound Network Management experience.
- Good problem solving who enjoys working in quick paced environments.
Whats in it for me?
The opportunity to cross train on to a respected Data, Analytics and Performance Management platform with a global vendor. The chance to progress and longer term take ownership of the support team. An attractive salary and a great leadership team.
Get in touch with Alloc8 - The Data Talent Specialists - to learn more.
